Problems in Business Communication
Presented by Ericson Ramel
Ericson Ramel made a
presentation about Problems in Business Communication. He presented how to
avoid Problems in Business Communication.
Ericson Ramel said that
many businesses create problem for themselves by poor internet communications. Poor
communication can also give impression that true business is not value
consumers. So here some ways to avoid Problems in Business Communication by
Ericson Ramel:
1. Poor tone of voice
Customers
hope to get someone who is helpful and friendly and positive. When you talk to
your customers, you need to smile so that customers feel that they are
receiving a good customer service.
These
are things you should avoid when you are talking to customers:
·
A sluggish and unenthusuastic tone will
lose your customers.
·
Tone of voice communicates message to
your customer in the first few seconds.
·
2. Poor listening skills
If
you are not listening to customer carefully, you will miss the key piece of
information of your cutomers and when you are listening to your customers, make
sure you are authenticative.
These
are things you should avoid when you are listening to customers:
·
Did not listen fully to your customers.
·
Missed key points to solve a problem
from your customers.
·
Lock of willingness to change viewpoint
when you listen to your customers.
3. Not responding promptly
In
Business Communication it is important to answer request the information
promptly.
These
are things you should avoid when you are responding the customers:
·
Making a customer wait.
·
Untimely manner of responding.
·
Do not promise anything to your
customers, unless your company can do it.
4. Trust
Many
customers concern that they are prestige the whole trust from you.
These
are things you should avoid to customers:
·
Promising something you can not deliver
to your customers.
·
Not sticking to your words when you are
talking to your customers.
5. Finger pointing
When
you are giving customers service, you should make sure that you can solve
customers problems.
These
are things you should avoid to customers:
·
Finding out who is to blame.
·
Not solving the problem.
